FAQ

Placing an Order

Frequently Asked Questions:

How can I track my package?

Once your order has been shipped, you will receive an email from UPS, Fedex or US Mail with the tracking number. If you have not received your  tracking number within a few business days of ordering, please contact us for your tracking information (please first check your email provider's junk/spam folder, as sometimes these emails do not get through).

Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. See our guarantee details

What is your privacy policy?

At Pacific Rim Gourmet we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and makes purchases. We are also committed to providing you the best possible online service and experience as well as the best products. See our complete Privacy Policy.

What are my ordering and payment options?

We accept American Express, Mastercard, Discover, and Visa. If you want to call in your credit card information and complete your purchase by phone you may do so (see Methods of Ordering). For international orders please see Payment Options.

What are my shipping options?

Learn more about shipping options.

How can I be sure you received my order?

Initially, we send an email to you confirming receipt of your order within a few minutes after you have placed your order online. If you do not receive an email confirming your order, please check your bulk email/spam folder because AOL, Yahoo, Hotmail and others sometimes block our emails. If you cannot find our email please email us and we will check to insure that your order was processed successfully.

How will I know when my order has been shipped?

Once your order has been shipped, you will receive an email from UPS, Fedex or US Mail with the tracking number. If you have not received your  tracking number within a few business days of ordering, please contact us for your tracking information (please first check your email provider's junk/spam folder, as sometimes these emails do not get through).

Canceling or modifying an order

To cancel or modify your order, please email us as soon as you can with your order number and include the billing name with which you placed your order if possible.

If your order has already been shipped

If your order has entered our shipping process, it cannot be canceled. However, you can return the order within 30 days from the date of shipment, and we will provide the appropriate refund. For more information on returning merchandise, see our Refund and Returns Policies.

What happens if an item in my order is out of stock?

Sometimes items in you order may fall out of stock while we are processing your order. In this event, you will receive an email notifying you of a delay. If you have other items in your order, we will let you know in the email when we expect the out of stock item to arrive to us. We will continue to try to fulfill your order as quickly as possible.

How long will it take to get my order?

Please see our Shipping Information page for complete details about how long it will take to receive your order from the time of placing your order until it reaches your destination. It is important to include time for order processing and shipper time in transit when estimating total delivery time. If you are having a party etc. and need your order by a certain date please be sure to tell us either when placing your order or contact us now..

How do I contact Pacific Rim Gourmet?

Just click here to contact us and tell us your concern, and we'll be in touch with you shortly. Alternatively, send us an email at the following address: